Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
What Does Each Shipment Include?
How Much Do The Wine Clubs Cost?
$49 to $369 per shipment, depending on the club. Shipping is included in all our pricing.
Is There a Minimum Numbers Of Months Required?
Do I Get To Pick The Wines?
Each month’s wine clubs are curated by our in-house tasters. We balance new discoveries with timeless classics for a well-rounded and uniquely curated wine selection delivered to your door.
What If My Order Arrives Damaged?
We pack our bottles in special protective packaging so shipping damage is rare. If an accident does occur, however, you can feel confident in Cellars’ 100% “No Bad Bottle” Guarantee. If your wine has gone bad or didn’t travel well, let us know and we’ll replace it, no questions asked.
When Will My Order Ship?
Your first shipment will ship 2-5 day after the order is placed. Future shipments ship between the 20th & 25th of the month. In the event of very cold temperatures that could affect the wines, we may delay shipment. If this should occur, we will let you know.
Does The Shipment Require a Signature?
Yes. An adult signature is required to receive your order. Consider making your shipping address a business address or any address where someone will be during the day. If you want to change your shipping address, email us at wineclub@cellarswineclub.com.
Can You Ship To My State?
Currently, we ship across the US with the exception of DE, ND, SD, MS, NH, RI, and UT. This list is subject to change. Since alcohol laws are governed state to state, there are discrepancies between states for different wine clubs.
** We can ship to AK & HI but only 2nd Air Service is available. Orders to these states need to be placed over the phone: 1.800.256.9853
How Do I Cancel My Membership?
Email us at wineclub@cellarswineclub.com or call 1.800.256.9853 with your order number. If you want to cancel the current month’s shipment, you must cancel by the 7th of the month. If you don’t have your order number, please include the name and address of where the club is being shipped.
How Do I Change The Shipping Address?
Email us at wineclub@cellarswineclub.com with, including the old address along with the new name and address as well as when the change should take place. If you want to change the shipping address for the current month’s order, you must let us know by the 7th of the month.
Didn’t find the answer to your question here? Email us at wineclub@cellarswineclub.com or give us as call at 1.800.256.9853
